LG WM5000HVA TwinWash Washing Machine Review
This washing machine looks like nothing else out there.
LG's innovative WM5000HVA (MSRP $1,499 in graphite) is a front-loading washer that feels like it came from the future.
The first thing you'll notice is that its touch-sensitive controls have been integrated into the sleek, tinted door. The detergent, bleach, and softener dispensers have been moved to the top of the washer, behind a sliding cover.
But the biggest secret lies inside. LG has tilted the 5000-series' drum 10°—a small but significant tweak that makes this model much easier to load and unload than the competition. That's not all: this machine is also equipped with LG's TurboWash which can cut a Normal cycle down to just 30 minutes. It's designed to work with the TwinWash system, which puts a small washing machine in a pedestal underneath for washing two loads at once.
In addition to all that innovation, our tests show the WM5000HVA is also tough on stains, gentle on clothes, and efficient. The only drawback? A near-$1,500 MSRP is a lot more than what most shoppers want to spend on a washer, and we are waiting to see how low prices drop on sale. Still, we can't wait for the design of the 5000-series to trickle down to the rest of LG's front loader lineup.
Design & Usability
We have found that front-load washers perform better than top-load washers when it comes to stain removal and efficiency, but front loaders still require the user to reach into the back of a low drum to pull out wet clothes, and that's no good for weary backs.
So LG bent the rules—by about 10°, actually. The drum of the WM5000HVA is tilted back in order to facilitate easier loading and unloading. While tilted drums aren't brand new, it's rare to see such a convenience on a noncommercial machine. If you'd like to take this convenience even further, installing a pedestal below this unit would be the ultimate in washing machine ease of use.
If your family is huge or your patience is thin, the WM5000's drum size may be an issue. For this kind of money, you can purchase one of the largest front loaders ever conceived. By comparison, the WM5000HVA's drum is a more typical 4.5 cu. ft.—not a world record, but still plenty big enough to fit two baskets-worth of laundry.
The most significant aesthetic change is the control panel, which is now attached to the door. It renders the WM5000HVA's design more seamless, and the capacitive touch controls are very responsive. Just a light touch gets this washer going.
For all the new design work on the door, one innovation is missing: A magnetic stopper that keeps a door ajar so that the drum can air out after a wash. Other LG washers have this feature—but if you leave the WM5000HVA's door open even the smallest amount, it will swing wide open.
Another strange alteration is the placement of the detergent dispensers. They sit atop the WM5000HVA under a sort of roll-top drawer. The position gives easier access and doesn't get in your way, but it also means you can't stack a dryer on top of this machine.
Performance & Features
The smarter—but weaker—sibling
Our tests show LG designs some of the best front-load washing machines in the world, leaving us with high hopes for the WM5000HVA. But in the context of all the washers we've tested, this LG's overall capabilities are merely above average.
For example, compared to LG's own WM3575CV (MSRP $1,099), a far cheaper model, the WM5000HVA had slightly weaker stain removal.
On the other hand, the 1 hour 48 minute Heavy Duty cycle ranked highest among the WM5000HVA's repertoire, removing about 23% more stains than the Normal cycle, at a cost of 77 extra minutes.
The WM5000HVA is one of the more efficient machines we've tested. Based on average national costs and use patterns, this washer will incur a utility cost of around $30 annually–half the typical top loader.
You can further boost your efficiency by enabling this washer's Smart Grid options. To connect the LG to your home's WiFi, you'll need to register the product via a smartphone app. This process might be a one-time pain, but you'll be able to program the WM5000HVA to run during off-peak hours and reduce costs in the long run. The app will also be able to remotely start and diagnose issues with your washer.
For in-depth performance information, please visit the Test Results Page.
LG will cover parts and labor on the WM5000HVA for any defects of workmanship for one year. A ten-year warranty covers parts for the motor, and parts for the drum are covered for the life of the product.
Before You Buy
Wait and see
There's a lot to like about the LG WM5000HVA. It has solid stain removal, great efficiency, and a fresh design. The tilted drum is a real step forward, and makes those would-be missing socks a little easier to grab.
When you combine the fast cycles and user-friendly design, you get a washer that makes doing laundry quick and painless. In fact, the only feature this machine lacks is a reasonable price tag.
We're still waiting to see sale prices fall significantly. But considering that LG itself sells models that can remove stains equally or better for less money, understand this machine's premium is dedicated to convenience and ease of use. If those are important to you, the WM5000HVA is unlike anything else out there.
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